Where a student is dissatisfied with any provision, action or inaction by the University, students are able to raise a complaint. Students are expected to initially raise a complaint with a suitable member of staff within the Sociology Department, in the first instance this will be the Departmental Administrator, Dr Ella McPherson (Director of Undergraduate Education) or Dr Maria Iacovou (Director of Postgraduate Education). However, where the matter is serious or where students remain dissatisfied, a complaint can be raised with the central University. Complaints need to be raised in a timely way and within 28 days to ensure an effective remedy can be put in place. The University complaints procedure is detailed on their website and involves filing a formal complaint.
